Once we receive your request, we’ll review your information, confirm availability, and reach out with the next steps. If we’re a good fit, we’ll schedule a meet and greet to learn more about you and your pet.

A meet and greet is an opportunity for us to meet you and your pet, learn their routine, discuss any special instructions, and make sure everyone feels comfortable before care begins.

During this time, we’ll gather important details about your pet and create a personalized care profile in our app. This allows our team to have the information needed to provide consistent, reliable care during every visit.

We recommend reaching out as early as possible, especially for overnight stays, holidays, and busier times of the year. For overnight care, we suggest providing at least one week’s notice whenever possible.

Yes! We do our best to accommodate last minute and same day requests whenever possible. Our team allows us to respond quickly and provide greater flexibility, though availability depends on our schedule. Whenever you can, we still recommend reaching out in advance to give us the best chance of helping.